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GiftReveal
Customer Satisfaction

Cancellation & Refund Policy

Last Updated: August 2026 | Transparent and fair guidelines for our digital personalized services.

1. Digital Customized Services

At GiftReveal, all our products are custom-crafted, personalized digital web experiences. Because each surprise reveal page is provisioned, hosted, and customized specifically for your relationship memories with instant digital delivery, standard return of physical items does not apply.

2. Pre-Purchase Live Demos

To ensure 100% satisfaction before you make any payment, we provide interactive Live Demos and complete template previews on our homepage (https://giftreveal.in/#gallery). Customers are encouraged to explore the animations, themes, and layouts before purchasing.

3. Refund Eligibility & Criteria

We provide full or partial refunds under the following specific circumstances:

  • Duplicate Charges: In the event of an accidental double charge or technical billing duplicate, the surplus transaction will be refunded in full.
  • Payment Deducted but Order Not Created: If money was debited from your bank account/card but the order failed to generate due to a network glitch, our automated system or support team will reconcile and issue a complete refund.
  • Unresolvable Technical Failure: If our platform fails to generate your customized website and our technical support team cannot resolve the issue within 24 hours of receiving your support ticket.

4. Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

  • Change of mind after the surprise page has been successfully personalized, published, and viewed.
  • Incorrect user-entered data (e.g. misspelled names or dates) — customers can edit and correct all details anytime for free via the Buyer Portal.

5. Refund Processing Timelines

Once an approved refund is initiated by our team:

  • The refund is processed back to the original source of payment (UPI ID, credit/debit card, or bank account).
  • Refunds typically reflect in your bank account within 5 to 7 business days as per standard banking network cycles in India.

6. How to Request a Refund

To request a refund, please send an email to support@giftreveal.in with:

  1. Your Order ID (e.g. ord_...) or registered email address.
  2. Payment transaction screenshot or gateway reference ID.
  3. Brief explanation of the issue encountered.

Our team reviews and responds to all refund requests within 24 hours.